TERMS & CONDITIONS

THE WEBSITE, NOVEL SKINCARE LIMITED AND YOU

INTRODUCTION

This Website (www.novelskincare.co.uk) (the "Website"), is owned by and operated by or on behalf of Novel Skincare Limited (UK) Ltd ("Novel Skincare Limited", "we" or "us"). If you have any questions regarding the Website or these terms and conditions, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us by email at customercare@novelskincare.co.uk or by post using the address given below.

Novel Skincare Limited (UK) Ltd,
Unit 55
372 Old Street
London
EC1V 9LT

Company Registration Number 08542155
VAT Registration Number 980 0859 01

OFFER TERMS AND CONDITIONS

PROMOTIONAL OFFERS

From time to time Novel Skincare Limited run promotions and offers on selected products or lines. We refer to these collectively as our "Promotional Offers". All qualifying Promotional Offers will be automatically applied to your order on-line. All of our Promotional Offers are subject to the below terms and conditions:

  1. They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;

  2. They cannot be used in conjunction with any other offer;

  3. They are valid for a limited period of time as specified in the marketing communication they cannot be used outside of that period;

  4. They are not valid on our clearance items;

  5. They are not valid on gift wrap, gift box service, gift vouchers.

  6. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund; and;

  7. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.

 

FREE STANDARD UK DELIVERY ON ORDERS OVER £100

Free standard delivery (normally £4.95) applies to online orders to the UK mainland only. Offer applies when order value, net of discounts or promotions, equals £100 or more.

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SHOPPING CODES

On occasions Novel Skincare Limited will release Shopping Codes via email or other marketing channels. The Shopping Codes enable a discount to be applied to your order as specified on the marketing communication. To apply the Shopping Code online enter it as requested during the Check Out process. The discount will then be applied to your order, subject to the terms and conditions below:

  1. Shopping Codes are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;

  2. Shopping Codes cannot be used in conjunction with any other offer;

  3. Shopping Codes are valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period;

  4. Shopping Codes are not valid on our clearance items

  5. Shopping Codes are not valid on gift wrap, gift box service, gift vouchers.

  6. If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.

  7. Shopping codes are for use by the intended recipient only and proof of entitlement may be requested;

  8. All orders are subject to acceptance and any improper use of shopping codes may result in the cancellation of your order;

  9. All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice; and

  10. Specific offer terms and conditions are provided with each Shopping Code - for specific information relevant to that offer, please refer to marketing material on which it is featured.

SALE SHOPPING CODES

Some Shopping Codes are valid on sale-discounted items and this will be clearly stated within the promotion. All other terms and conditions are as per "Shopping Codes" terms and conditions above.

CURRENT COMPETITIONS

#wereadyou - SHARE TO WIN A refill chapter

Share your #wereadyou moments with us via Instagram, Facebook and Twitter for the chance to win a Novel Skincare Limited Refill Chapter. The winner will be contacted after the end of each calendar month via the channel their image was shared on. Don't forget, if your account is set to private, we won't be able to see your efforts. The prize will be posted via first-class recorded mail directly to the winner's nominated address within 30 working days of being contacted. The prize is non-transferrable and there is no cash alternative available. Employees of Novel Skincare Limited and their families are excluded from winning a Refill Chapter but can submit their ##wereadyou moments. This competition closes at 11.59pm on Monday 1st Jan 2016. We reserve the right to withdraw this prize draw at any time without notice.

DISCOUNT CARDS

PRESS CARDS

This offer is valid on full-priced items only and cannot be used in conjunction with any other offer. Standard free delivery is valid for online orders to the UK mainland only. Offer excludes gift wrap, gift vouchers. This card is the property of Novel Skincare Limited and may only be used by the authorised signatory. Novel Skincare Limited reserve the right to cancel this card at any time.

USE OF WEBSITE

These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

If you do not agree to these Terms, you must cease using and accessing this Website.

Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments). You will notify our customer service team of any changes to that information.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Novel Skincare Limited have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Novel Skincare Limited for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

ORDERS

PLACING AN ORDER

By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us by email at customercare@novelskincare.co.uk or by post using the address given above. All our calls may be recorded for training and monitoring purposes.

By placing an order via this Website you are making an offer to Novel Skincare Limited to purchase the goods detailed in your order upon the terms described in your order.

By placing an order for the delivery of goods via this Website:

  • for delivery destinations within the EU (other than in the UK) you are making an offer to Novel Skincare Limited to deliver the goods detailed in your order upon the terms described in your order; and

  • for all other delivery destinations you are making an offer to Novel Skincare Limited to deliver the goods detailed in your order upon the terms described in your order.

Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and Novel Skincare Limited for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order. This does not affect your legal rights.

Prices and availability of goods are subject to change without notice.

DELIVERIES

Please note that a delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. Novel Skincare Limited do not  accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

EU Deliveries (other than the UK)

Deliveries to EU countries outside the UK will be subject to the following terms and conditions.

Novel Skincare Limited can arrange delivery to EU countries.

By accepting these terms and conditions and requesting delivery within the EU (other than the UK) you are making an offer to Novel Skincare Limited  to deliver the goods detailed in your order upon the terms and charge described in your order. Ownership, title and risk of the goods will pass to you when the goods are placed at your disposal at our UK premises. Prices are inclusive of UK VAT at the applicable rate.

GIFT VOUCHERS

Gift Vouchers can be exchanged for merchandise at Novel Skincare Limited, online at www.novelskincare.co.uk. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. You need to spend the full value of the voucher as remaining credit cannot be stored. Novel Skincare Limited is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number on the reverse. A maximum of five Gift Vouchers can be used in one transaction.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

STOCK AVAILABILITY

We endeavour to display through this Website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. You can choose to receive a single delivery if some items in your order are out of stock, please tick the box to request a single shipment in the checkout delivery page. The stock status for your order will also be shown on your order confirmation.

YOUR RIGHT TO CANCEL

You have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods and the delivery charges. This does not include the delivery fees. You will then need to return the item(s) by post. Parcels returned by post are returned at your own cost. Please see further the Returns page for information on how to cancel your order after receipt of your products.

 

GIFT SERVICE

We will endeavour to wrap your item as requested. Some items are too large and we will not be able to gift wrap them. Where you have asked us to use only one box or bag we will endeavour to do so, however, if the items will not fit and we have to use more than one, you will be charged for each box/bag used.

OUR RETURNS POLICY

If you are not entirely happy with the goods that you have chosen you may return them to us within 14 days of receipt in accordance with our returns policy. Our returns policy applies in addition to your legal right to cancel above and does not affect your legal rights in respect of faulty or misdescribed products.

If you return any products in accordance with our returns policy, we will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unopened, unused, unwashed and with the original packaging. Items can be returned outside this period if they are found to be faulty. Return of an item is at your own cost unless the item is faulty. For further details please visit our Returns page.

 

RETURNING YOUR ITEMS

Whether exercising your legal right to cancel or returning a product under our returns policy, certain items cannot be returned, for example, for hygiene reasons. For further details please visit Returns page.

 

PRICES

All prices quoted on this Website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

GENERAL TERMS AND CONDITIONS

DISCLAIMER & LIMITATIONS OF LIABILITY

Novel Skincare Limited does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Novel Skincare Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Novel Skincare Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Novel Skincare Limited and any other associated company of Novel Skincare Limited as if references to Novel Skincare Limited included references to each such associated company.

While Novel Skincare Limited uses reasonable endeavours to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Novel Skincare Limited will not be responsible for any errors or omissions or for the results arising from the use of such information. While Novel Skincare Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Novel Skincare Limited will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Novel Skincare Limited does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Novel Skincare Limited. The entire liability of Novel Skincare Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Novel Skincare Limited will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Novel Skincare Limited may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these Terms except with the specific permission in writing of Novel Skincare Limited.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Novel Skincare Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this Website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this Website for the sole purpose of using this Website in good faith for domestic purposes or placing an order with Novel Skincare Limited; and

Copy, print (one copy only) or download the material on this Website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

To the extent it is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.