PRIVACY POLICY

 

WHAT TYPE OF INFORMATION DO YOU COLLECT?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

DATA SECURITY

HOW WILL YOU PROTECT MY DATA ONLINE?

When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

DO YOU USE COOKIES?

Our cookies helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

WE USE THE FOLLOWING COOKIES ON OUR SITE FOR THE FOLLOWING PURPOSES:

svSession - Creates activities and BI

hs Session - Security 

incap_ses_${Proxy-ID}_${Site-ID} Session - Security

incap_visid_${Proxy-ID}_${Site-ID} Session - Security

nlbi_{ID} Persistent cookie - Security

XSRF-TOKEN Persistent cookie - Security

smSession Two weeks - Identify logged in site members

HOW DO YOU PROTECT THE INFORMATION YOU HOLD ABOUT ME ON YOUR INTERNAL SYSTEMS?

We protect your privacy in several ways:

  • Access to customer account information is limited to those who need access for the performance of their job.

  • We use full login and password controls on our system.

  • All full and part-time employees are required to sign a confidentiality clause as part of their terms of employment.

  • Confidentiality and database access controls are reviewed periodically and updated as required to further protect our personal data.

If for any reason you are unsure about the personal and account information we are holding in your name, please contact us. We will happily review your file and update the records if required. You can email us on customercare@novelskincare.co.uk.

 

PAYMENT SECURITY

HOW SAFE ARE MY CREDIT OR DEBIT CARD DETAILS ON YOUR SITE?

We know that security is a major concern to many of our customers. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

OUR MAILING LIST

CAN I BE REMOVED FROM YOUR MAILING LIST?

Novel Skincare Limited will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email, you can email us at customercare@novelskincare.co.uk.

If you do not want us to process your data anymore, please contact us at customercare@novelskincare.co.uk.

Please remember it can take up to 21 days to fully remove you from our email mailing list so you may receive one or two more.

 

CAN I GO BACK ON YOUR MAILING LIST?

If you have previously asked us not to send offers but have changed your mind please let us know by email us at customercare@novelskincare.co.uk

 

WILL YOU PASS MY DATA ON TO THIRD PARTIES?

We may share your personal information with our suppliers, service providers and other contractors to fulfil orders you place with us and to provide the services you request.

In particular, we may share your personal information with our third party marketing service providers who manage marketing communications on our behalf, including those sent by email. The information we share with them will include your contact details if you are currently subscribed to any of our marketing lists and may, for suppression purposes, also include your contact details if you have indicated that you do not wish to receive marketing communications from us.

 Novel Skincare Limited will never pass on your personal information to a third party for third party marketing purposes, unless you have consented to your personal information being shared in this way.

We respect your privacy and are committed to protect it.

If you do not want us to process your data anymore, please contact us at customercare@novelskincare.co.uk.

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.